The situation should be de-escalated. Speak clearly, and if you are unclear, ask passengers to repeat facts. Maintain a professional, pleasant, and calm demeanor at all times. Take insults or unpleasant words with stride. Remember that your reaction has the potential to escalate a minor problem into a large one. Handle the situation calmly and resolve it before it gets out of control.
Confrontation can sometimes be necessary when trying to protect others from harm or preventing further damage to property. For example, if a driver is about to hit another vehicle head-on, it's best to take action then and there rather than waiting for more evidence to unfold. However, even though confrontation may appear justified on certain occasions, it can have serious consequences for everyone involved. Never start a fight with someone else because you believe they deserve it for something they did to you or to another person. Even if they do wrong, you don't want to see them hurt or arrested because of it.
If you are confronted by a hostile passenger, it is important to remain calm and not retaliate. It may help to remember that most people who act this way aren't actually afraid of you; they're just feeling insecure or uncomfortable with the current situation. This can make them feel like they need to show you who's boss by being aggressive.
It is also important to know how to respond to a hostile passenger.
How to Deal with Rude Passengers: Eight Dos and Don'ts
Here are Keinonen's five suggestions for dealing with troublesome passengers on board:
One approach I'll take to handle teen passengers and guarantee their safety in my vehicle is to establish ground rules with any passengers I have in my car and make them know that I need to concentrate while driving. We all know that passengers may either assist or hurt a motorist. If I had passengers who didn't help drive but instead got in the way of me controlling the vehicle then they would be a danger to themselves and others.
I would first ask them if they knew how to drive. If not, I would teach them the necessary skills for getting around safely on our streets and highways. I would also make sure they were comfortable with my driving before they got in the car. I wouldn't let them dictate where we went or what we did when we were out on a trip. They could suggest things to do or places to go but I would make the final decision about where we went and what we did.
If they wanted to go for a ride then I would first make sure it was okay with their parents before we left. Sometimes young people like to have fun and they might try something dangerous like riding their bike through yards or down hills without looking first. I would also keep an eye out for traffic while I had passengers in the car with me. They could distract me if I wasn't careful enough and cause an accident.
The most important thing for ensuring passenger safety is knowing how to drive.
If you have a teen driver, or if you are three yourself, consider the following recommendations for managing your passengers:
When a Cop Pulls You Over for a Traffic Violation, Here's What You Should and Shouldn't Do
So, while responding to a violent scenario, please keep the following in mind: